πŸš› Driver Guide

TankerNow Driver Guide

Complete training for Tanker Walas β€” from registration to completing deliveries and managing your earnings.

πŸ“‹ 11 Topics πŸ“± Screen Walkthroughs πŸ’° 5% Commission System
What's inside this guide
πŸ’‘ Key Rule to Remember
TankerNow charges a 5% platform commission on every delivery you complete. This is paid weekly. Keep track of your owed commission to avoid account suspension.
πŸ“
Section 1
Registering as a Driver
Complete the 3-step registration to apply as a Tanker Wala.
πŸ“‹
What You Need Before Starting

Pakistani mobile number Β· CNIC (both sides) Β· Driving License (both sides) Β· Clear face photo Β· Full photo of your water tanker (number plate visible)

Step 1 of 3 β€” Personal Information
1
Open App β†’ Sign Up β†’ Select "Tanker Wala"

On the login screen, tap Sign Up. Enter name, phone, select Tanker Wala. Tap Send OTP and verify your number.

2
Enter Your Full Name

Your real name as on your CNIC. Minimum 3 characters.

3
Enter Your CNIC Number

Type all 13 digits. The app formats it as XXXXX-XXXXXXX-X automatically.

4
Enter Driving License Number

Minimum 5 characters. Automatically converted to uppercase.

5
Tap "Continue"

If all fields are valid, you move to Step 2.

Step 2 of 3 β€” Upload Documents
1
Upload Profile Photo

Tap the photo box. Choose Take Photo or Choose from Gallery. Must be a clear face photo.

2
Upload CNIC β€” Front & Back

Two separate boxes. All 4 corners of the card must be visible in the photo.

3
Upload Driving License β€” Front & Back

Two separate boxes for front and back.

4
Tap "Continue"

All 5 uploads must be complete before you can proceed.

Step 3 of 3 β€” Vehicle Photo
1
Upload Tanker Vehicle Photo

Full photo of your water tanker. Number plate must be clearly visible.

2
Tap "Submit Application"

All 6 photos are uploaded. You're moved to the Pending Approval screen.

Step 1 β€” Info
9:41100%
Step 1 of 3 β€” Personal Info
πŸ‘€  Full Name
πŸ†”  CNIC: XXXXX-XXXXXXX-X
πŸͺͺ  License Number
Continue β†’
Step 2 β€” Documents
9:43100%
Step 2 β€” Upload Documents
😊
βœ“ Profile Photo
πŸͺͺ
βœ“ CNIC Front
πŸͺͺ
βœ“ CNIC Back
πŸ“„
License Front
Continue β†’
⚠️
Photo Quality Matters

Blurry or incomplete photos will delay your approval. All photos must be clear, well-lit, with all 4 corners of documents visible.

⏳
Section 2
Waiting for Approval
What to expect after submitting your application.
1
You See the "Account Under Review" Screen

This is normal. Your application has been received by the TankerNow team.

2
Wait 24–48 Hours

The admin team will review your documents and verify your information.

3
App Updates Automatically

You do NOT need to do anything. When approved, the app takes you to the Driver Home Screen automatically.

βœ…
Application SubmittedDone β€” your documents are in
βœ…
Documents ReceivedDone β€” team has your files
⏳
Admin VerificationIn Progress β€” 24–48 hours
πŸš›
Account ActivatedPending admin approval
Pending Screen
10:30
⏳
Account Under Review
Your documents are being verified by our team. This takes 24–48 hours.
βœ…Documents submitted
⏳Verification in progress
πŸš›Account activated
❌
If Your Application is Rejected

You'll see a rejection screen with the reason. Tap Re-submit Documents to fix the issue and reapply. Contact support via WhatsApp if you need help.

🟒
Section 3
Going Online and Offline
Control when you receive order requests.
1
Open the Driver Home Screen

After approval, you land here with your name and stats at the top.

2
Tap the Large Online/Offline Toggle

The big animated card shows "YOU ARE OFFLINE". Tap it to go online.

3
Allow Location Permission

The app will ask for location access. Tap Allow. This is required β€” customers need to see nearby drivers.

4
You Are Now Online

The toggle turns green with a glow effect and shows "YOU ARE ONLINE". You'll now receive order notifications.

🟒
Online Mode
You receive orders. Your location is visible to nearby customers. Orders can be assigned by admin.
⚫
Offline Mode
You receive NO new orders. Use this when you're done for the day or taking a break.
Offline State
9:41100%
☰TankerNowπŸ””
Ahmed · ⭐ 4.9 · 128 trips
⚫
YOU ARE OFFLINE
Tap to go online
Rs 0
Today's Earnings
0
Orders Today
Online State
9:42100%
☰TankerNowπŸ””
Ahmed · ⭐ 4.9 · 128 trips
🟒
YOU ARE ONLINE
Waiting for orders...
Rs 3,800
Today's Earnings
2
Orders Today
⚠️
Stay Online During Working Hours

Going offline during peak hours reduces your chances of getting orders. Only go offline when you're genuinely unavailable.

πŸ“¦
Section 4
Receiving and Accepting Orders
How orders arrive and how to respond to them.
1
You Receive a Notification

When a customer places an order near you, you get a push notification. Orders also appear on your home screen.

2
View Order Details

The order card shows: customer location, tanker type (Half/Full), offered price, and number of gallons.

3
Tap "Accept" or "Bid Different Price"

If you accept the offered price, tap Accept. To suggest a different price, tap Bid and enter your amount β€” the customer will see it and decide.

4
Wait for Customer (If Bidding)

If you bid a different price, wait for the customer to accept. You'll get a "Bid Accepted" notification.

5
Order is Now Yours

The Driver Order Screen opens automatically. You have a 10-minute window to cancel if needed.

Incoming Order
10:15100%
πŸ”” New Order Nearby!
πŸ’§ Half Tanker
1000 gallons
πŸ“ 2.3 km awaySaddar, Rawalpindi
Rs 2,200 offered
βœ“ Accept
πŸ’¬ Bid Price
πŸš› Full Tanker
2000 gallons
πŸ“ 4.1 km awayChaklala
Rs 3,500 offered
βœ“ Accept
πŸ’¬ Bid Price
πŸ’‘
Admin/Dispatcher Assignment

Sometimes the dispatcher will directly assign an order to you without bidding. You'll receive a notification and the order appears on your screen automatically.

⚠️
10-Minute Cancellation Window

After accepting an order, you can cancel within 10 minutes. After that (or when you tap "I'm On The Way"), you can no longer cancel.

πŸ—ΊοΈ
Section 5
Navigating to the Customer
Use the in-app map to reach the delivery address.
1
Tap "πŸš› I'm On The Way" First

Before leaving, tap this button on the order screen. This tells the customer you're heading to them.

2
Tap the "Navigate" Button

A map opens with turn-by-turn directions from your location to the delivery address.

3
Follow the Blue Route Line

The map shows a blue route to the delivery point with step-by-step instructions at the top.

4
Open Google Maps (Optional)

Tap Open in Google Maps at the top of the map screen for full navigation features.

Navigation Screen
10:22100%
ETA
8 min
πŸš› On the Way
πŸš›
πŸ“
Follow the blue route β†’ turn left at Murree Rd
Open in Google Maps β†—
πŸ’§
Section 6
Completing the Delivery
The full delivery process from arrival to payment.
1
Tap "πŸ“ I've Arrived" at Customer Location

Tap this when you reach the address. The customer is notified that you've arrived.

2
Deliver the Water

Fill the customer's tank or containers. Collect cash payment from the customer.

3
Tap "βœ… Mark as Delivered"

After receiving cash and completing the delivery, tap this green button.

4
Confirm Delivery Dialog

A popup asks: "Confirm water delivered and Rs [price] cash received?" Tap Confirm. A tank fill animation plays for 4 seconds.

5
Rate the Customer

Select 1–5 stars for the customer. Tap Submit Rating & Go Home. Your earnings for that delivery are shown.

Delivery Buttons
10:35100%
πŸ’§ Half Tanker Order
πŸ“ Saddar, Rawalpindi
ORDER STATUS
πŸ“ Driver Arrived
βœ… Mark as Delivered
Cancel Order
πŸ’°
Delivery Earnings

Rs 2,200 βˆ’ 5% = Rs 2,090 yours

πŸ’°
Section 7
Earnings & Commission
How the 5% platform commission system works.
πŸ“Š How Commission Works
You collect the full delivery amount in cash from the customer. TankerNow then charges 5% of that amount as platform commission. You pay this to TankerNow weekly β€” it is NOT deducted from your cash automatically.
Delivery Amount5% CommissionYour Net Earnings
Rs 1,500Rs 75Rs 1,425
Rs 2,000Rs 100Rs 1,900
Rs 2,500Rs 125Rs 2,375
Rs 3,000Rs 150Rs 2,850
How to View Your Earnings
1
Tap "πŸ’° Net Earned" Box on Home Screen

Your earnings panel opens showing gross earnings, commission owed, and commission paid.

2
Check Commission Status

Paid βœ… means you've settled. Owed πŸ”΄ means you need to pay TankerNow.

3
Weekly Breakdown

Tap each week to expand and see individual jobs with their commission amounts.

Earnings Screen
11:00100%
πŸ’° My Earnings
TOTAL EARNED THIS WEEK
Rs 12,400
Commission Owed
Rs 620
Unpaid
Commission Paid
Rs 0
This week
Week of 19–25 May
πŸ’§ Half Tanker Β· Rs 2,200βˆ’Rs 110
πŸš› Full Tanker Β· Rs 3,500βˆ’Rs 175
🚫
Pay Commission on Time

If your commission is unpaid for 7 or more days, the admin may suspend your account. Always pay your weekly commission to avoid interruption.

πŸ“…
Section 8
Prebooked (Planned) Orders
How to handle orders scheduled for a future date.
1
Bid on a Prebooked Order

Prebooked orders appear in your order list. You can bid on them just like regular orders.

2
Bid Accepted β†’ Order Goes to "Planned" Tab

If the customer accepts your bid, the order appears in My Orders β†’ Planned. It stays there until the scheduled date.

3
Activate on the Scheduled Day

When the day and time slot arrives, the order becomes active and you get a notification to begin.

4
Complete Delivery as Normal

Follow the same steps as a regular delivery β€” navigate, arrive, deliver, mark complete.

πŸ’¬
Section 9
Chatting with Customers
Send messages during an active order.
1
Tap the Chat Button on the Order Screen

A red badge shows unread customer messages. Tap to open the chat.

2
Type and Send Messages

Your messages appear on the right (blue). Customer messages appear on the left (gray).

⚠️
All Chats Are Monitored by Admin

Use chat only for delivery-related communication. Do not share personal numbers or discuss payments outside the app.

πŸ””
Section 10
Notifications Explained
What each notification means and what to do.
IconNotificationWhat It Means
πŸ“¦New OrderA customer placed an order near your location
πŸŽ‰Bid AcceptedCustomer accepted your bid β€” the order is yours
❌Bid RejectedCustomer chose a different driver
πŸ‘¨β€πŸ’ΌAdmin AssignedDispatcher directly gave you an order
✏️Prebooked EditedCustomer changed their prebooked order details
🚫Cancelled by CustomerCustomer cancelled the order
πŸ’¬Chat MessageNew message from your customer
πŸ’°Commission ConfirmedAdmin confirmed your commission payment
πŸ“’Broadcast AlertImportant announcement from TankerNow admin
πŸ†˜
Section 11
Getting Help & Contacting Dispatcher
How to reach the team when you need support.
1
Tap Support Icon on Home Screen

Look for the support/help button on the Driver Home Screen.

2
Choose Contact Method

πŸ’¬ Chat with Dispatcher β€” Opens WhatsApp to contact the dispatcher directly.
🎫 Payment Issue β€” Submit a payment dispute ticket with your transaction details.

πŸŽ‰
You're Ready to Drive!

You now have everything you need to work as a TankerNow driver. Stay online, deliver on time, be professional, and pay your commission weekly. Good luck on the road!

πŸš›

TankerNow β€” On-Demand Water Delivery, Built for Pakistan

Driver Guide Β· Version 1.0 Β· May 2026